FAQ

We think so. UV 3 is our cue. From there up, we protect skin and eyes, and in much of Australia that's most of the year.

Our baby range starts at 0, and comes with a free strap to help them stay put. Starting early makes sunnies part of the routine, so by the time they're on the move, it's second nature.

The sooner they start, the quicker sunnies become part of the routine. A few things that help:

• Make them routine. Part of getting ready, right along with the shoes and the hat. Every single time.
• Wear your own. Monkey see, monkey do.
• Practise at home. Try them on indoors first, so they get used to the feeling before the glare hits.
• Never make it a battle. When they come off, say nothing, wait a beat, then pop them back on.
• Under 2? Use the strap. It helps them stay put.

Our lenses have been independently measured against AS/NZS 1067.1:2016, the Australian and New Zealand sunglasses standard. They're Category 3 and block 99.9%+ of UVA and UVB.

Because that's what the measurements showed, and we'd rather give you the honest number than a rounder one. We could call 99.9% a hundred. We don't.

Yes. All eleven styles are covered by independent lens testing against AS/NZS 1067.1:2016.

It's about how dark the lens is, so how much light gets through. Category 3 is the dark tint made for bright, sunny days. UV protection is measured separately, and ours block 99.9%+ of UVA and UVB.

Yes, all of our pairs are polarised. Polarised lenses cut glare off water, sand and footpaths, which makes bright days more comfortable. The UV protection comes from the lens filter, not the polarising.

Like all sunglasses, they're not for looking directly at the sun.

No lens is. Sand and sunscreen are the usual culprits, so rinse before you wipe.

We have two ranges. The baby range fits ages 0 to 2 and comes with a strap. The kids range fits ages 3 to 7.

Age is a guide, faces aren't. Measure temple to temple and check the size guide on any product page. Most 0 to 2 faces land around 100 to 112mm, and most 3 to 7 faces around 112 to 125mm.

Take our style quiz. Tell us about their face and their attitude, and we'll find a pair that can keep up.

You've got 30 days from delivery to swap sizes. Try them on at home before the first outing. Fit shows itself in about a minute. See Returns below for the details.

Every pair comes with a protective pouch and a cleaning cloth. The baby range gets a free strap too.

Every style is $49.95.

A soft, flexible material called TPEE. Flexible frames, built to bend.

Rinse off any sand under cool tap water first, then dry the lenses with the cleaning cloth. Wiping sand across a lens is the quickest way to scratch it.

Afterwards, rinse them in fresh water and let them dry before they go back in the pouch.

In their pouch, out of the sun. A hot car dashboard is no place for sunnies.

Because the frames are flexible, a lens can pop out if they get twisted at an awkward angle. It can usually be popped back in:

1. Clean the frame and lens, and check there's no sand or grit in the groove inside the frame.
2. Optional: run the frame (not the lens) under warm tap water for a few seconds to make it a little more flexible, then dry it.
3. Lay the frame face down (front on the table, arms pointing up), line the lens up the right way round, and press it in from the inside, starting at the nose bridge side and working your way out towards the arm and around.
4. You should hear a couple of clicks as it slots back into place. Run your thumb around the rim to check it's sitting in the groove all the way round.

It can be fiddly, so patience beats force. Check the lens is firmly in place before little ones wear them again, and keep a loose lens out of reach in the meantime.

If it won't go back in, or it keeps coming out in normal wear, email hello@heypeeps.com.au with your order number and a photo, and we'll sort it out.

We ship Australia wide and to New Zealand.

Standard shipping is free Australia wide, with no minimum spend. Express is $5. New Zealand standard is $6.99 AUD.

Standard orders are packed and lodged within 1 to 2 business days, and express orders within 1. Counting from the day you order, dispatch included:

Big sale weeks and December run longer, and so do remote areas. These are estimates, not guarantees.

Your tracking details are emailed the moment your order ships. If tracking hasn't moved in a couple of days, don't chase Australia Post. Email us and we'll chase them.

Check the usual hiding spots and your neighbours first. Still nothing? Email us. You bought from us, so chasing Australia Post is our job, not yours.

No. No duty, no GST, no customs handling fee. The price at checkout is the whole price.

Full details are on our Shipping policy page.

Email hello@heypeeps.com.au with your order number within 30 days of delivery. It's easiest to try them on at home first. The pair needs to come back as it arrived, with its packaging, and return postage is on you. We send the new size once your return arrives.

Yes, within 30 days of delivery, as they arrived and with their packaging. You'll get store credit, valid for 12 months. Return postage is on you.

Email hello@heypeeps.com.au with your order number and photos, and hold off posting anything back until we reply. For a minor problem, we'll repair or replace at no cost to you. For a major failure, you choose a refund or a replacement. Faulty return postage is on us, and you don't need the original packaging.

Yes. A discount doesn't change your rights if something is faulty.

Refunds are processed within 5 to 7 business days of us receiving your return, back to your original payment method.

Nothing here limits your rights under the Australian Consumer Law. Full details are on our Refund policy page.