Shipping policy
Shipping policy
HEY PEEPS SHIPPING POLICY
OVERVIEW
Free standard shipping Australia wide, no minimum spend. Everything ships with Australia Post, tracked.
ORDER PROCESSING
Standard orders are packed and lodged within 1 to 2 business days of ordering. Express orders go within 1. Order on a weekend or a public holiday and the clock starts on the next business day. During busy periods, processing may take slightly longer.
You'll receive an order confirmation email followed by a shipping notification with tracking details.
OUR SHIPPING PARTNER
All orders ship via Australia Post with tracking included.
AUSTRALIAN SHIPPING
Counted from the day you order. Dispatch is already included, so this is door to door.
| Standard Free |
Express $5 |
|
|---|---|---|
| Metro | 4 to 6 business days | 2 to 4 business days |
| Regional and rural | 6 to 8 business days | 3 to 6 business days |
Free standard shipping applies Australia wide with no minimum spend.
NEW ZEALAND SHIPPING
- Standard Shipping: $6.99, 7 to 10 business days door to door
Prices in AUD. Nothing to pay on arrival. No duty, no GST, no customs handling fee. The price at checkout is the whole price.
INTERNATIONAL SHIPPING (BEYOND NEW ZEALAND)
Currently, we only ship to Australia and New Zealand. If you're located elsewhere and would like to order, please contact us at hello@heypeeps.com.au and we'll see what we can arrange.
DELIVERY INFORMATION
These are estimates, not guarantees. Big sale weeks and December run longer, and so do remote areas.
TRACKING YOUR ORDER
Your tracking details are emailed the moment your order ships. The first scan usually appears within 24 hours.
If tracking hasn't moved in a couple of days, don't chase Australia Post. Email us at hello@heypeeps.com.au and we'll chase them.
DELIVERY ISSUES
You bought from us, so dealing with the carrier is our job, not yours.
Running late?
Past the top of the estimate above, email us your order number and we'll find it.
Can't find it?
If tracking says delivered and it isn't there, check the usual hiding spots and with your neighbours first. Then email us and we'll open an enquiry with Australia Post. If it still hasn't turned up 10 business days after the estimate, we'll treat it as lost and either send a replacement or refund you, whichever you'd prefer. You won't need to fill anything in, we'll handle it.
Damaged on the way?
Send us a photo and we'll replace it. Hang onto the box if you can.
Left in a spot you didn't ask for?
Still ours to sort out. Email us.
Left in a spot you did ask for?
If you gave Australia Post a safe drop or authority to leave instruction, it's out of our hands once they've followed it.
Wrong address?
Tell us quickly. Before it ships we'll fix it for nothing. Once it's shipped we can't redirect it. If it bounces back to us we'll resend it and ask you to cover postage the second time around.
Everything above starts with an email to hello@heypeeps.com.au with your order number.
IMPORTANT NOTES
If you have a specific delivery deadline, email us before you order and we'll tell you honestly whether it'll make it.
RETURNS AND SWAPS
Wrong fit, or changed your mind? That's covered in our returns policy.
CONTACT US
If you have any questions about your order or delivery, email us at hello@heypeeps.com.au. We reply within two business days.
Last updated: 9 September 2026
