Shipping policy

Shipping policy

SHIPPING POLICY
ORDER PROCESSING
  • Orders typically ship within 1-2 business days (excluding weekends and holidays)
  • During busy periods, processing may take slightly longer
  • You'll receive an order confirmation email followed by a shipping notification with tracking details
OUR SHIPPING PARTNER

All orders ship via Australia Post with tracking included.

AUSTRALIAN SHIPPING
  • Standard Shipping: FREE nationwide
  • Express Shipping: $5 upgrade

Estimated delivery times:

  • Standard Metro: 5-7 business days
  • Standard Rural: 7-10 business days
  • Express: 1-3 business days
NEW ZEALAND SHIPPING
  • Standard Shipping: $6.99
  • Express Shipping: $19.99

Estimated delivery times:

  • Standard: 4-8 business days
  • Express: 2-5 business days
INTERNATIONAL SHIPPING (BEYOND NEW ZEALAND)

Currently, we only ship to Australia and New Zealand. If you're located elsewhere and would like to order, please contact us at hello@heypeeps.com.au and we'll see what we can arrange.

DELIVERY INFORMATION

Delivery timeframes are estimates based on business days following dispatch. Delivery times may vary based on your location and Australia Post's current delivery schedules. Remote areas may experience longer delivery times.

For detailed delivery estimates for your specific location, check the Australia Post website.

TRACKING YOUR ORDER
  • Tracking details are automatically emailed once your order ships
  • Track your order directly through Australia Post's website using your tracking number
  • Tracking typically updates within 24 hours of dispatch
  • If your tracking hasn't updated after 24 hours, contact us at hello@heypeeps.com.au
DELIVERY ISSUES

What if I'm not home for delivery?
Australia Post handles all deliveries. They may leave your parcel in a safe place, or leave a collection card. Check your tracking for updates or contact Australia Post directly.

What if my order is delayed?
Check your tracking first. If your order is significantly delayed beyond the estimated timeframe, contact us at hello@heypeeps.com.au with your order number and we'll help investigate.

What if my order is lost or damaged in transit?
Contact us immediately at hello@heypeeps.com.au with your order number and photos (if damaged). We'll work with Australia Post to resolve the issue and ensure you receive your sunglasses.

Can I change my delivery address after ordering?
Once an order has shipped, we cannot change the delivery address. Please ensure your shipping address is correct before completing your purchase. If you need to update your address before shipping, contact us immediately at hello@heypeeps.com.au.

IMPORTANT NOTES
  • All shipping is handled via Australia Post
  • Tracking information will be provided via email once your order ships
  • During peak periods (like sales events or holidays), processing times may be slightly longer
  • If you have a specific delivery deadline, please contact us at hello@heypeeps.com.au before purchasing
NEED HELP?

If you have any questions about your order or delivery, please contact us at hello@heypeeps.com.au.